For the most up to date information, check out our Delivery page page to see what countries we can and can’t deliver to.
Please note your order has to be delivered to the same country as the website you purchase on.
Of course, you can!
To place an order, you can check out as a guest if you don’t want to create an account.
To see the status of your order, track a shipment or create a return just click here and put in your order number and email address.
You can also download your invoice here too if you need to.
Your articles are going to be shipped by our warehouse team.
Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.
If you want to get a promo code, click here to sign up to VANS Newsletter and we will inform you about promotions and more. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.
We are extending our returns period for the holidays to make things a little easier for you.
Any items bought between 15th November 2018 and 31st December 2018 can be returned up until 31st January 2019.
Our returns policy will go back to normal for any items bought from 1st January 2019 onwards. Just click here to take a look!
We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
Unfortunately we are unable accept returns for goods purchased in a VANS Retail Store.We suggest you to bring your faulty item back to the VANS Store where you purchased it. Returns, refunds and exchanges are processed at the discretion of the store.
The cleaning method depends on the material of the shoes. We recommend you use Nikwax, VANS' official cleaning and protection solution which can be bought at a VANS Retail store near you.
We’d advise against putting your shoes in the washing machine as it can lead to discolouration or colour bleeding, affecting the overall look of your VANS.
We are unable to provide spare parts for the BOA closure system at the moment.
However, BOA have some very helpful repair videos and PDFs on their website, along with a warranty and spare parts service.
From design to manufacturing, as a business, we make every effort to offer our customers ethical products,
made in ways that put the environment first.
Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products.
Please check here to find out about VF’s sustainability initiatives.
The personal information you
share with us is completely confidential. Your privacy
is important to us and we will not disclose or sell the
information provided. Our promotional emails are
optional and you can unsubscribe at any time. For more
information, please read our Privacy
There are many benefits to
creating an account at VANS: you can personalize and manage
your profile, create your Wishlist and share it with
friends, store multiple shipping addresses, view and track
your orders right from your account and checkout
We ensure high security of
data on our VANS Online Store. All credit and debit
card transactions are processed by “Worldpay (UK) Limited and its group companies”, a secure online gateway
that will be responsible for holding and handling
information related to your payment details. In
addition, your bank details are sent to our server using
SSL encryption (Secure Socket Layer) and transferred to a
completely secure environment.